All purchases made from this site are governed by English Law and subject to the jurisdiction of the English Courts.
2. Order acceptance and confirmation by E-mail
Pricing and other details of your order with Archipelago will be shown on the Order Confirmation Screen for your acceptance. Acceptance of an order will be confirmed by email to the email address supplied by the purchaser. No order shall be binding on Archipelago until accepted. Should the order not be accepted for any reason, the person placing the order will be contacted by email by Archipelago, and any payment refunded. Archipelago reserves the right not to supply customers resident in certain countries.
Payment can be made by cheque, Paypal, debit card and most credit cards. Our site is a guaranteed secure site. Prices include UK VAT @ 20% and EU VAT and must be paid in full together with relevant delivery charges. Customers from North America and other non EU countries are VAT exempt but responsible of import duties and local taxes. It is assumed that the customer in signing agreement to payment understands the terms and conditions of supply and is competent to do so. Receipt of payment does not mean that Archipelago has accepted an order and Archipelago reserves the right to refuse any order for any reason subject to returning the payment to the customer.
Prices are quoted in UK Pounds Sterling. All credit card transactions are billed in UK Pounds Sterling. Any prices quoted in US Dollars and Euros are an approximation due to exchange rate changes and are provided as a guide.
Delivery charges will be added to your order as follows :
Postage and packing £3.95.
Delivery is by post, and for larger quantities may be by carrier.
Orders over £30.00 will be delivered free of charge.
Elsewhere – please see our international delivery table, alternatively email us for carriage charges.
Products at Archipelago are despatched between 1-10 working days of receiving your payment. Delivery is by post, or by carrier. Usually we can send out within 2 days of receiving your order. If goods are signed for, this means that goods have been accepted in good condition, and Archipelago cannot be held liable for any damage. If packaging is damaged in any way goods should not be signed for without checking, and should be handed back to the carrier immediately for return to us.
6. Delivery security
Customers may be contacted by telephone to confirm delivery address.
Orders will be dispatched to pre-agreed delivery addresses only, unless otherwise agreed in writing.
If you identify any damage or defect in the products we supply you, you agree to notify us in writing, within 7 days of receiving your delivery, giving us full details. If the products we supply to you are damaged or defective then we will remedy the problem at our sole option of either replacing the product or refunding you the full price. We will not be responsible for any damage or defect where it has been caused by you or by people for whom you are responsible. Should you be unhappy with your purchase we will refund your payment minus postage costs, providing the item is returned to us in good condition within 10 days.
8. Stock and Availability
All goods offered for sale by Archipelago are published and stocked by Archipelago. While we endeavour to remove any out of stock items from the web site immediately, goods are offered subject to availability. Archipelago reserve the right to alter without notice, products, prices and conditions of sale.
Archipelago warrants that all goods promoted for sale on this web site are of satisfactory quality and meet any description of them on this web site. In all other respects and to the maximum extent permissible, Archipelago offers no other warranties or promises about the goods and any implied warranties are excluded. Our goods are not toys and should not be used as such. Whilst every effort has been made to accurately reproduce the colours of product finishes, variation in both computer user settings and monitors may cause fluctuation under some circumstances for which Archipelago cannot be held responsible. Our goods are handicrafts. They are handcarved and handpainted and therefore small variations in size, shape and colour may occur.
10. Limitation of Liability
Our liability to you shall, subject to any statutory right you may have which cannot be excluded, be limited to the remedy or refund above mentioned. It is assumed any question of liability shall be subject to the jurisdiction of the English Courts and English Law. IN ANY CASE, WE SHALL NOT BE LIABLE TO YOU FOR ANY SPECIAL, DIRECT, INDIRECT OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING ANY LOSS, WHATSOEVER AND HOWSOEVER ARISING OUT OF OUR SUPPLY OF PRODUCTS AND/OR SERVICES TO YOU.
11. Ownership and Risk
Risk in the products will pass to you with ownership on delivery.
We are committed to protecting your privacy. We collect information about you for two reasons: to process your order; and to provide you with the best possible service. If you do not to wish to receive any further information about our services and us, email your request to us.
13. Force Majeure
We shall not be liable to you for any delay or failure to perform our obligations due to a matter beyond our control.
Should you wish to make a complaint please do so by contacting us at Archipelago. We endeavour to respond to all complaints within five working days. All correspondence will remain entirely confidential. You can also contact us on +44 (0)1937 588704 Monday – Friday between 9am and 5pm (GMT). Calls are charged at the standard rates.
15. Intellectual Property
The website is owned by Archipelago, and is protected by copyright and database right “Archipelago”. You may print out parts of this website for your private use or for non-commercial research. No form of distribution or making available to the public (whether in print or electronic form) of any of this website’s contents is allowed without the prior written consent of one of Archipelago’s directors.
16. Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that we are not responsible for goods or their availability at such sites and that we do we not review or endorse, and are not responsible or liable for the (1) privacy practices of such sites (2) the advertising,content, products, goods or other materials available from such sites (3) nor for any damage, loss,offence caused or alleged in connection with the use of or reliance on any such advertising, content products, goods or other materials or services available on such external websites or resources.
17. Company Details
+44 (0)1937 588704
Company Number – 07088439
You agree that these terms and conditions applied at the time of your order with us, and will apply to future orders you make with us unless otherwise agreed between us. Any terms or conditions to the contrary of these terms and conditions shall not apply.